PTE Score ReportsPTE Academics

Contact Customer Service

For these issues... Contact
  • Username/password issues
  • Changes to access permissions (such as which school/program data you can access and whether you can view test-taker photos)
  • Activating/deactivating your user account
  • Changes to institution, school, or program information(including address changes, addition/removal of programs)
  • Activating/deactivating a Site Administrator account
  • Issues related to the Score Reports Website User Guide
  • Ideas for site enhancements

Account Recovery Tool or Your School Site Administrator

If you don’t know who your Site Administrator is, please e-mail PTEAreco@pearson.com.

  • Problems accessing, searching for, or displaying score reports or photographs
  • Problems downloading score reports (PDF files or data files)
  • Technical issues, such as problems related to specific pages of the site
  • Issues related to modifying your Site Administrator profile
  • Issues related to scripted downloads. To obtain the scripting software, user guide and other information, please visit www.pearsonpte.com/pteacademic/institutions/SRWusers


PTEAreco@pearson.com
Office hours are Monday to Friday, between 0830hrs and 1730hrs (GMT)

 

  • Questions about the Terms and Conditions
  • Requests for training
  • Assistance with setting entry requirements

Please see the Recognizing Institution FAQs available on our website. Alternatively, please contact PTEAreco@pearson.com.

 

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