- Username/password issues
- Changes to access permissions (such as which school/program data you can access and whether you can view test-taker photos)
- Activating/deactivating your user account
- Changes to institution, school, or program information(including address changes, addition/removal of programs)
- Activating/deactivating a Site Administrator account
- Issues related to the Score Reports Website User Guide
- Ideas for site enhancements
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Account Recovery Tool or Your School Site Administrator
If you don’t know who your Site Administrator is, please e-mail PTEAreco@pearson.com.
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- Problems accessing, searching for, or displaying score reports or photographs
- Problems downloading score reports (PDF files or data files)
- Technical issues, such as problems related to specific pages of the site
- Issues related to modifying your Site Administrator profile
- Issues related to scripted downloads. To obtain the scripting software, user guide and other information, please visit www.pearsonpte.com/pteacademic/institutions/SRWusers
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PTEAreco@pearson.com
Office hours are Monday to Friday, between 0830hrs and 1730hrs (GMT)
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